Best Newcomer:
Phil Hoyle & Sarah Williams

Best Newcomer

The London Tavern in Ringwood is a good old-fashioned traditional pub, set on the edge of Hampshire’s beautiful New Forest, and is popular with both locals and visitors.

Having previously run his own events company, publican Phil was keen to bring plenty of live entertainment to the pub, which has since proven extremely popular. Phil understands that quality is crucial, so ensures he recruits and trains the right staff, making certain that his team are there to provide a friendly face to all those who visit.

Phil says that his favourite parts of running the London Tavern have been seeing his business plan come to life, and receiving the support from his regulars. 

Best Newcomer Finalists

Britannia Gardens, Norwich

Davina Tanner

Britannia Enterprises, a dynamic social enterprise, took over the Britannia Gardens in December 2018 and since then, the pub has been relaunched as a family friendly dining venue – incorporating a pub, café, restaurant, events marquee, and a fantastic and extensive beer garden.

The transformation of this large site, and publican Davina’s contribution to the local society, is impressive and we are particularly heartened by Britannia Enterprises’ core ethos of offering employment and training opportunities to those who need it most. 

Crown Hotel, Pateley Bridge

Glyn & Lorraine Mallinson

Having run a tea shop in the town, Glyn and his wife Lorraine had already established a fantastic reputation locally, so when they took the decision to take on the Crown Hotel, customers were so excited to see their return.

The couple invest a lot of time and energy into improving both their new and existing staff members, as they fully understand how key they are to operating a successful business.

Glyn and Lorraine love seeing the enjoyment and the great experience customers have in the Crown, and they are proud of what a fantastic facility they have created for the community, with one customer quoting “the Crown now feels like the focal hub of Pateley Bridge, and there is always something happening for the community”. 

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